Problem with the Plan - Subscribers User access level settings

Hi,

Joomla 2.5.14
CB 1.9
Cb subs 3.0

I have the same problem as the one discussed in this topic:

www.joomlapolis.com/forum/256-cbsubs-support/202625-3569-plan-subscribers-user-access-level-settings

I have the following User Groups:

-Registered
--Free members
--Bronze members

Then I have the plans:

Free
Bronze

In the Free plan I've chose the option Paid Subscriptions > Plans > Access > Subscribers User access level to "Free members", but after I've registered a test user his User Group is still "Registered".

Am I doing something wrong or is it may be a configuration issue?

Thank you
Regards

The plan must be completely active. If it's a free lifetime plan then you need to ensure free lifetime plans create subscriptions within CBSubs > Settings > Global.

Hi krileon,

My plan is active and the settings are all set.

I've attached screen shots of both and of the access tab as well.

Thank you

Is the users subscription and account completely active? Was the change made before or after the user subscribed as changes are not retroactive so existing subscribers won't be given the usergroup until they renew.

I hope I understand your question right.

The user's subscription and the account are active after registering from the front end, but the User Group to which the user is assigned to is not Free members, as I want, but Registered.

The test user I created was not an existing subscriber, the subscription and the registration were done in the same time, on registration.

Thank you

Please PM backend super administrator login credentials and will take a look.