[#5720] Pending payment substitution with moderators

Hi,

A lot of our users pay by bank transfer (offline). So one of our moderators steps through the user flow to activate their membership plan for them. Everything works fine except for the "Pending payment" email (email integration plugin). The promotion in the email is calculated based on the promotion valid for the moderator instead of the one valid for the user. Everything else is correctly calculated (invoice doens't have the promotion applied). Only the line in the email is wrong. We are using PLAN_REGISTRATION_PRICE.

The email contains eg.
"EUR 285.00 for 1 March 2015 - 29 February 2016 The price for 1 March 2015 - 29 February 2016 is EUR 100.00 instead of EUR 285.00." However, the user isn't entitled to this promotion (the moderator is)

CB: 2.0.12
CBSubs: 4.0.1
Joomla: 3.4.8

Kind regards

So the substitutions in the email are of the moderators fields and not the profile owners? Does this happen for the emails configured under the Presentation tab instead of from CBSubs Emails?

The promotion in the email is calculated based on the promotion valid for the moderator instead of the one valid for the user.

I don't understand what you mean by this. You're generating a promotion for the user and emailing it? How? Please clarify your issue further.

We defined a number of promotions based on (condition) a membertype field
We also created a user list that only our moderators can access
When they go to a users profile and perform the subscription for this user, the promotion itself is calculated correctly using the profile owners fields. The basket value is ok.
However, in the "pending payment" email the PLAN_REGISTRATION_PRICE message contains the promotion as it would be based on the moderators membertype.

We also use the [DISCOUNTED_PRICE] substitution on the promotions display. On the subscription tab of the profile, this also displays the promotion as it would be based on the moderators membertype instead of based on the profile owners membertype.

Regarding the email: this is the "pending payment" email. We haven't tried to use the emails from the presentation tab yet. We will try this later this week.

Are regular substitutions like [username] for example correct? It's just the CBSubs substitutions that are incorrect?

Ok, was able to find the cause of the issue. Those substitutions come from CBSubs Promotions, which currently uses the viewing user id instead of the subscription user id. This appears to be a known problem and is already noted in source. I've added a bug ticket for this for further investigation.

#5720

OK, that's good news! Do you have an indication when this will be fixed/released so we can inform our customer?