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That's exactly what's doing it. You've the plan configured to renew from existing expiration date. There can be no free gaps. I recommend changing that to "Renewal starts at expiration date or at payment date - whichever happens last (allows free gap)", which should solve your issue.> "Manual renewal extends expiration date as follows" to Renewal extends date (No gap) - I think this is the one I should be looking at.
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Yes, that's correct. It just means they don't have to pay for the gap between expiring and renewing, which they of course won't have an active subscription during that gap.Ok great! I was confused by the "free" part as in the member still has access but its free, where I from you describe that free means no payment but also no access during that free period - It this correct?
It'll affect everyone that renews after the change.So my next question is if I change the configuration of this plan with current members attached to it (expired and active) will CBSubs change for all those members or will the change only apply to newly registered members?
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