Setting Plan CBSubs

hello,

I think making an error in my Plan setting.
Plan A is free for life.
Plan B is paid per month.
I want the user with a Plan B can switch back to Plan A if he wants.
In the settings of Plan A, I put it (see picture). But it doesn't work.
Can you tell me where is my bad setting please?
Thank you.

Is Plan A even visible when you are actively subscribed to Plan B? Are both parent plans? Are both exclusive or non-exclusive?

On the registration page, I put only Plan A (free).
Plan B is only if the user needs.

krileon wrote: Is Plan A even visible when you are actively subscribed to Plan B?

It should be visible but it is not

krileon wrote: Are both parent plans?

No

krileon wrote: Are both exclusive or non-exclusive?

2 Plans are Exclusive

Strange, no idea. Please PM backend super administrator login credentials and will take a look. Please also include frontend login credentials where this issue is present.

Ok Kile, Thank you.

Have reviewed your install and it's because they already subscribed to the free plan. They then upgraded to a higher plan. If they want back to just the free plan all they need to do is unsubscribe from their current paid plan.