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[SOLVED] CB Privacy 2.0 Delete or Disable Account

  • iamlove
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11 years 6 months ago - 11 years 6 months ago #224422 by iamlove
I am trying to get the delete and the disable account link to work on Safari browser (6.0.3). It works fine on Firefox (19.0.2). When I click on either, a popup window shows asking for confirmation. I click ok but nothing happens after that. The user is not immediately logged out or redirected to my listed url.

Joomla 2.5.9 and CB 1.9

Thanks for your help!

Meditation for Health
www.seekwithinyou.com
"The doctor of the future will give no medicine, but will interest his patients in the care of the human frame, in diet, and in the cause and prevention of disease." Thomas Edison
Last edit: 11 years 6 months ago by krileon.

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11 years 6 months ago #224456 by krileon
Replied by krileon on topic CB Privacy 2.0 Delete or Disable Account
They're supposed to be redirect to a confirmation page then provide a reason for disable/delete and finally clicking 1 last button for disable/delete to continue. The link is just a JS confirmation link so there shouldn't be any problems, please upgrade to CB Privacy 2.1 and see if issue persists.


Kyle (Krileon)
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11 years 6 months ago - 11 years 6 months ago #224475 by iamlove
Replied by iamlove on topic CB Privacy 2.0 Delete or Disable Account
I do apologize for the title, I had the latest privacy plugin 2.1. I had just downloaded it.
When I use the Firefox browser all of the steps you listed work perfectly just not for Safari. Thanks!

Meditation for Health
www.seekwithinyou.com
"The doctor of the future will give no medicine, but will interest his patients in the care of the human frame, in diet, and in the cause and prevention of disease." Thomas Edison
Last edit: 11 years 6 months ago by iamlove.

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11 years 6 months ago #224480 by krileon
Replied by krileon on topic CB Privacy 2.0 Delete or Disable Account
Please check if there's an update for your browser. Seams to be working ok in Chrome (same webkit engine). Review your browser error console (F12 > Console) and see if any JS errors are present when navigating to profile edit and when clicking the links.


Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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  • iamlove
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11 years 6 months ago #224488 by iamlove
Replied by iamlove on topic CB Privacy 2.0 Delete or Disable Account
I have a picture of the error log.

Meditation for Health
www.seekwithinyou.com
"The doctor of the future will give no medicine, but will interest his patients in the care of the human frame, in diet, and in the cause and prevention of disease." Thomas Edison
Attachments:

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11 years 6 months ago #224491 by krileon
Replied by krileon on topic CB Privacy 2.0 Delete or Disable Account
Strange, I don't see anything there that'd break it. Please PM backend super administrator login credentials as well as frontend credentials for a test user and will take a look.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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