504 error on registration page and user list unreachable

Hello,

I have a website running Joomla! 3.3.6 and I use Community Builder 2.0.2 especially for user registration.

Since I gave the possibility to a user who registers or updates his profile to set on privacy (using CB privacy plugin) for some of the informations he provides I have big problems.

FIRST

When I browse the registration page ( www.aalisg.org/fr/identification/inscription.html ) I get a 504 error. I asked my hosting provider what could be the reason for this problem, here our exchanges on this topic :



ME

Hello,

My website www.aalisg.org uses Joomla! 3.3.6 and Community Builder 2.0.2 which manages users registration.

A few minutes ago I gave the possibility to a user who registers on my website to set on privacy for some of the fields he fills in during the registration process : this means that the registration page is logically heavier.

Since this change the registration page www.aalisg.org/fr/identification/inscription.html is not accessible : I get a 504 error. Do you have any solution to solve this problem.

Regards


SUPPORT

Hello,

Please allow us some time to investigate this issue. We will update this ticket with more information as soon as possible.

Best regards,


SUPPORT

I have tried a couple of settings, but to no avail.

I am now forwarding this ticket to our Supervisors for further investigation.

They will revise your case in details and respond as soon as they have more information.

Thank you for you patience.

Best regards,


SUPPORT

Hello,

Your case was brought to my attention by my colleague Vladimir V. I reviewed the case carefully. As part of my investigation I traced the PHP process which is spawned when the www.aalisg.org/fr/identification/inscription.html page is loaded and noticed that it stops right after being unable to load the file home/../public_html/components/com_comprofiler/js/jquery-1.11.1/jquery.conditional.js, because no such file is present in your account or the Community Builder package available for download at www.joomlapolis.com/downloads :

Code:
write(3, "\306\0\0\0\3SELECT fieldtitle AS `value"..., 202) = 202
read(3, "\1\0\0\1\3s\0\0\2\3def\22aalisg51_joomlaorg"..., 16384) = 1783
access("home/../public_html/components/com_comprofiler/js/jquery-1.11.1/jquery.conditional.js", F_OK) = -1 ENOENT (No such file or directory)
poll([{fd=3, events=POLLIN|POLLPRI}], 1, 0) = 0 (Timeout)
write(3, "\306\0\0\0\3SELECT fieldtitle AS `value"..., 202) = 202
read(3, "\1\0\0\1\3s\0\0\2\3def\22aalisg51_joomlaorg"..., 16384) = 6720
brk(0x2eb5000) = 0x2eb5000
mremap(0x7fe86e609000, 528384, 790528, MREMAP_MAYMOVE) = 0x7fe86e548000
access("home/../public_html/components/com_comprofiler/js/jquery-1.11.1/jquery.conditional.js", F_OK) = -1 ENOENT (No such file or directory)
poll([{fd=3, events=POLLIN|POLLPRI}], 1, 0) = 0 (Timeout)
write(3, "\306\0\0\0\3SELECT fieldtitle AS `value"..., 202) = 202
read(3, "\1\0\0\1\3s\0\0\2\3def\22aalisg51_joomlaorg"..., 16384) = 1885
access("home/aalisg51/public_html/components/com_comprofiler/js/jquery-1.11.1/jquery.conditional.js", F_OK) = -1 ENOENT (No such file or directory)
access("home/../public_html/components/com_comprofiler/js/jquery-1.11.1/jquery.conditional.js", F_OK) = -1 ENOENT (No such file or directory)
access("/home../public_html/components/com_comprofiler/js/jquery-1.11.1/jquery.conditional.js", F_OK) = -1 ENOENT (No such file or directory)
access("home/../public_html/components/com_comprofiler/js/jquery-1.11.1/jquery.conditional.js", F_OK) = -1 ENOENT (No such file or directory)
brk(0x2ef5000) = 0x2ef5000
brk(0x2f35000) = 0x2f35000
poll([{fd=3, events=POLLIN|POLLPRI}], 1, 0) = 0 (Timeout)
write(3, "\306\0\0\0\3SELECT fieldtitle AS `value"..., 202) = 202
read(3, "\1\0\0\1\3s\0\0\2\3def\22aalisg51_joomlaorg"..., 16384) = 280
access("home/../public_html/components/com_comprofiler/js/jquery-1.11.1/jquery.conditional.js", F_OK) = -1 ENOENT (No such file or directory)
brk(0x2f75000) = 0x2f75000
brk(0x2fb5000) = 0x2fb5000
brk(0x2ff5000) = 0x2ff5000
brk(0x3035000) = 0x3035000
brk(0x3075000) = 0x3075000
brk(0x30b5000) = 0x30b5000
brk(0x30f5000) = 0x30f5000
brk(0x3135000) = 0x3135000
brk(0x3175000) = 0x3175000
brk(0x31b5000) = 0x31b5000
brk(0x31f5000) = 0x31f5000
brk(0x3235000) = 0x3235000
brk(0x3275000) = 0x3275000
brk(0x32b5000) = 0x32b5000
brk(0x32f5000) = 0x32f5000
brk(0x3335000) = 0x3335000
brk(0x3375000) = 0x3375000
brk(0x33b5000) = 0x33b5000
brk(0x33f5000) = 0x33f5000
brk(0x3435000) = 0x3435000
brk(0x3476000) = 0x3476000


You can review the full output from the strace command in the home/../public_html/out.txt file.

As a possible course of action I can restore your website's file and database from a backup created earlier today or yesterday.

Alternatively you can seek assistance from the Community Builder developers, because they are familiar with the inner-working and the specifics of the extension in more details and should be able to provide the desired level of assistance.

Best Regards,


SECOND

When I make a search on the user list in frontend (to do so please log in with this e-mail address : test@aalisg.org and use this password : test.test) I get this error :

Fatal error: Allowed memory size of 201326592 bytes exhausted (tried to allocate 130968 bytes) in home/../public_html/components/com_comprofiler/plugin/user/plug_cbconditional/cbconditional.class.php on line 75

Can you help me to solve these two problems ?

Regards

CB Conditional and CB Privacy are not CB 2.0 ready. Disable them if you're using them or review their configuration carefully as they can cause bugs. CB Conditional right now will break if a field conditions it self. CB Privacy I've no idea what number of bugs are present as I've already rewritten it for it's soon to be released upgrade release. I will be starting CB Conditional upgrade this week.

Hello and thank you for your reply,

So I just have to wait.

Regards

CB 2.0.3 has been released and with it CB Privacy 4.0.0, which has been completely upgraded and is now CB 2.0 compatible.

Sorry I have forgot to tell you something.

In the Professional download area it is said that CB Conditionals plugin version 3.0.13 [...] is a CB Plugin that requires CB 2.0+ [...].

So what is the problem ? Are there any bugs in this version ? Is this version not Community Builder 2.0.3 (I have updated Community Builder) ready ?

Regards

That's a minor release to address some of the bugs. It has not been upgraded yet. I've already started the CB Conditional upgrade as of Friday of last week. Yes, there are still more bugs in the current release of CB Conditional and it may or may not work as it is not CB 2.0 ready.