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[SOLVED] CB Login Module shows 3 unread PMs, UddeIM shows none

  • gjschaller
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9 years 3 months ago - 9 years 3 months ago #268404 by gjschaller
I recently upgraded from J2.5 / CB1.91. to J3.4 / CB2.0.10. Part of the process was uninstalling and reinstalling UddeIM with the J 3.x version.

Now, when I look at my CB Login module, it notes that I have three unread PMs. However, there are no unread PMs in my inbox.





When a new PM comes in, the count goes up properly, but goes back down to 3 when I read them all.

Any idea how to correct this?

Geoffrey Schaller
Technical Officer
www.knightrealms.com
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Last edit: 9 years 3 months ago by krileon.

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  • krileon
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9 years 3 months ago #268411 by krileon
It's using UddeIMs own API function uddeIMgetInboxCount so it shouldn't be incorrect. Does this happen to everyone or just your user? Please create a new test user and see if the test user has the same issue.


Kyle (Krileon)
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  • gjschaller
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9 years 3 months ago #268414 by gjschaller
Three for me, None for my SuperUser, one for a Test account:


Geoffrey Schaller
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9 years 3 months ago #268417 by krileon
I've no idea. Seams to be working on 2 separate installs for all my test users. Maybe a bad database row in UddeIM? Please ensure you're up to date with uddeIM 3.7. The counting is done entirely by UddeIM. We just call their API function. Do you have Joomla caching enabled? As the module could be cached resulting in incorrect data displaying.


Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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  • gjschaller
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9 years 3 months ago #268421 by gjschaller
I do have caching enabled, but clearing it does not change things. I'll keep digging, and check with UddeIM's support.

Geoffrey Schaller
Technical Officer
www.knightrealms.com

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  • gjschaller
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9 years 3 months ago #268637 by gjschaller
We've narrowed this down to the CB Login module:

www.joomlapolis.com/forum/25-uddeim-plugin-and-component/230703-cb-login-module-shows-3-unread-pms-uddeim-shows-none

Can I ask you to coordinate with Slabbi to sort this out?

Geoffrey Schaller
Technical Officer
www.knightrealms.com

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