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[SOLVED] Can't update

  • jurgeng
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6 years 11 months ago - 6 years 11 months ago #298858 by jurgeng
[SOLVED] Can't update was created by jurgeng
Hi,

for some unknown reason, I'm unable to upgrade my Community Builder. I'm getting an error:

Duplicate entry '65' for key 'PRIMARY'
Package Update: There was an error installing an extension: com_comprofiler.zip

But after removing user 65 from the users, the next user in the table becomes the duplicate entry.
I have no clue where to start looking into fixing this.

I'm currently stuck at version 2.1.2.
Last edit: 6 years 11 months ago by krileon. Reason: Added [SOLVED] tag to subject

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6 years 11 months ago #298871 by krileon
Replied by krileon on topic Can't update
Another user had similar issue when using Joomla update.

www.joomlapolis.com/forum/149-usage/237121-cannot-upgrade-from-2-1-2-to-2-1-3-duplicate-entry-in-primary#296215

Try downloading latest release from our downloads page directly and installing.

Kyle (Krileon)
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6 years 11 months ago - 6 years 11 months ago #298919 by jurgeng
Replied by jurgeng on topic Can't update
Hi,
thanks for replying. Doing it this way didn't work either. See screenshot.

Actually it was a bit confusing because it gave a "success" message and under it a failure message.

Attachments:
Last edit: 6 years 11 months ago by jurgeng.

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6 years 11 months ago #298930 by krileon
Replied by krileon on topic Can't update
Did you alter the _comprofiler database in any way? or restore from an old Akeeba backup? Sounds like there's an issue with your _comprofiler auto increment value, but I don't know for sure since the error isn't including the table affected. Try running User Synchronization within CB > Tools followed by the other database fix tools to see if there's any issues that can be fixed.

Kyle (Krileon)
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6 years 11 months ago #298954 by jurgeng
Replied by jurgeng on topic Can't update
Hi,

this is a really old site that has been upgraded all the way from Joomla 1.0 to current (gradually over the years, oldest articles and members are about 10 years old). Could something have gone wrong along the way? I can't say for sure. I used a third party upgrade utility to go from 1.5 to 2.5 and one to go from 2.5 to 3.x

I didn't manually alter any data in any database.
I'd be glad to give you an account and URL, if you would shoot me a message.

Best regards,
Jurgen

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6 years 11 months ago #298955 by krileon
Replied by krileon on topic Can't update

Could something have gone wrong along the way?

Absolutely and is very likely the issue.

I don't really know what to suggest. You'd have to manually fix your database to resolve this. I assume it's your _comprofiler database table having issues, which you can edit within phpmyadmin and see if the auto increment value is wrong.

Kyle (Krileon)
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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