I have looked in the mailer "conditions" but we only have two kinds of subscriptions ( free and paid ).
So I am not sure how to filter for auto-renew. We've already had a couple users who got the "expiring today" notice and renewed their account, only to have it then auto-renew as well (thus they ended up with two years subscription paid up in advance).
I'd like to be able to NOT send out expiry notices if a payment is going to automatically renew. We currently send out 'expiring in 10 days' and 'expiring in 30 days' notices, as well as the 'expiring today' ...
Only way to do this is probably use a CB Query Field to query the database to see if their subscription is auto renewing or not. Next you'd add a conditional to your mailer for this query field so it'll ignore users that have auto renewing. However, this will require a Professional subscription. There is no feature or parameter for the mailer to check if the subscription is auto renewing.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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Really! That's quite surprising... one would naturally assume that the business analyst would have anticipated this need and had support for it built in to the basic "reminders" module.
What else do I need to purchase (aside from "Professional" support subscription) - in order to implement this much needed functionality??
Really! That's quite surprising... one would naturally assume that the business analyst would have anticipated this need and had support for it built in to the basic "reminders" module.
We've plans to add more and more features with every release. I'm sorry, but we just can't cover every use case instantly. We're doing the best we can to provide all the features everyone needs. In addition to this feature we'd like to be able to condition based off gateway used, payment type used, etc.. we've many plans to improve the mailer and other usages.
What else do I need to purchase (aside from "Professional" support subscription) - in order to implement this much needed functionality??
Nothing, just the professional subscription for CB Query Field. I can't guarantee it'll fit your needs though. You'd need to write a query to query the database for their active subscriptions renewal status to see if it's auto renewing. This can get complicated if you have multiple plans.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
