I have set up a Mailer that emails subscribers subscription expiry reminder email that has the following:
- 30 days before the Subscription's Expiry Date for Active subscribers
Start/End date of validity of this mailer: none
No Conditions
When I go to Automation Settings and click "Url of cron task to both process mailer rules into queue and then to process mailqueue:" link to test the mailer rule, it successfully places the email into the Messages Queue but it does not actually send it out ("Processed 0 messages into the email queue.").
If I go to Messages Queue to see the queued message, date to send is "12/02/2013" and Last date to send is "11/29/1999 13:00:00" which doesn't look right.
Please provide a screenshot of your mailers triggering conditions and publishing configuration found on the Basic tab.
The below for example has been tested working.
Automatically send message at following date: 1 month before
Relative to this date of the plans below: Subscription's Expiry Date
To which plans this date condtion applies: All
Must be in state: Not relevant
But do not send message if it's later than: 1 month after
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Set it to apply to all plans and set the state to no relevant then give that a try. Aside from that I don't see anything wrong with it.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Same result. It places the mail in the queue but it does not actually send it out saying "No messages in messages queue to be sent." Please see attached screenshot of Mail Queue screen.
krileon
