[SOLVED] CB SUBS upgraded members show as expired

when a plan gets upgraded, the old plan still shows as expired, so if we run the subscription report with the only choice "expired" it shows people who technically are not expired as they have upgraded. How can we fix this?

Client searched for expired memberships, called members, they had upgraded and were therefore not expired. Client is embarrassed, members are bothered, of course all my fault!!

I would love to see easier reporting and searching features in the future. I like to suggest CB SUBS to clients, but they get frustrated when they can't just go in and search for everything all at once.

cjmicro wrote: when a plan gets upgraded, the old plan still shows as expired, so if we run the subscription report with the only choice "expired" it shows people who technically are not expired as they have upgraded. How can we fix this?

Client searched for expired memberships, called members, they had upgraded and were therefore not expired. Client is embarrassed, members are bothered, of course all my fault!!

I would love to see easier reporting and searching features in the future. I like to suggest CB SUBS to clients, but they get frustrated when they can't just go in and search for everything all at once.

Where are you searching from?

If you go to the Subscriptions icon area of CBSubs you should be able to search for expired subscriptions just fine. I just tested this on CBSubs 4.0.1 nightly release.

was this recently fixed? it seems to work now, but i swear it didn't work that way before.

But thanks in any case!
Cheryl

cjmicro wrote: was this recently fixed? it seems to work now, but i swear it didn't work that way before.

But thanks in any case!
Cheryl

LOL - I think it always worked like this.

Ugh, i must be losing my mind!! mark solved!

cjmicro wrote: Ugh, i must be losing my mind!! mark solved!

Great! Thanks for feedback.
Locking this thread - if you have other issues start new thread.