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cannot unsubscribe a user

  • ThePiston
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8 years 4 months ago #282042 by ThePiston
cannot unsubscribe a user was created by ThePiston
Hi, using CBsubs 4.1, CB 2.0.14 and when I try to unsubscribe someone in the backend as admin, I get this error:

Submitted unsubscription didn't return an error but didn't complete.

This user is on auto-renew - is that why?

CB 2.3, CBsubs 4.3, PHP 7.1, J! 3.9.X

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  • beat
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8 years 4 months ago #282137 by beat
Replied by beat on topic cannot unsubscribe a user

ThePiston wrote: Hi, using CBsubs 4.1, CB 2.0.14 and when I try to unsubscribe someone in the backend as admin, I get this error:

Submitted unsubscription didn't return an error but didn't complete.

This user is on auto-renew - is that why?


This seems to be due to a race condition, where the subscription is set as being autorecurring, but the corresponding payment basket does not have a subscription id subscr_id memorized for it.

Which gateway was that subscription's basket paid with ?

Probably by clicking the "Change Logs" for that basket in the baskets list, and hovering the changes an explanation may be found for when the subscr_id got removed.

Beat - Community Builder Team Member

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