I sent you a Connections Request about a week ago but haven't seen a reply from you yet so I can PM the backend super administrator login credentials to you.
Please also include the username of the user affected.
Without this detail I've no idea what user baskets, IPNs, payments, etc.. i'm supposed to be looking into. Please PM the username of the user with this exact issue.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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The users you provided only have a subscription (active or expired) to a plan you have unpublished. It looks like you made a copy, adjusted the price, then unpublished the old plan. They need to upgrade to the new plan, which I see is displaying fine under their Subscriptions tab. I see no PDT, payments, or history attempts to upgrade to one of the newer plans. They can not renew a plan that is unpublished.
If there's an issue I'm unsure what it is. Please provide step by step of how to reproduce, what the issue is exactly, and what behavior you're expecting as I see nothing wrong on your install.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
beat
