CCBill issue. Users profile is not updated after payment.

Hello

I use latest version of JOOMLA, latest version of CB, latest version of CBSubs and it's plugins.

I have set up the CCBill gateway according to instructions provided on the CBSubs pdf. After some days of searching and testing, i had no luck at all and i decided to post my issue here.

So...

The client selects what he wants to buy, he moves to CCBill, completes the payment successfully and he is redirected to my website where he sees the error...

Please contact site administrator to check error log.
No suitable basket found.

Also the profile is not updated with the subscription that he paid for.

I get notification on my mail that informs me that someone paid that includes the details of the user, the plan he paid for and everything else.

I spoke several times with CCBill support about this issue while trying to find a solution without any luck.

Can you please help?

Is there a notification within CBSub > Notifications regarding their return? Does it state there was an error? If not what about any errors in CBSubs > History?

The following is the latest error i received...

This is the full log of history events, change log, and error log.
Event type Error log
Event time 13/09/2016 19:18:28
Message ccbill: The OrderId is missing in the return URL: Probably due to missing "cbsubs_ccbill_basket" cookie: Please contact site administrator to check error log.
Table affected -
Table Key
Change
Change
Username System
Full name -
User Id 0
IP Address 108.168.241.133,108.168.241.133
Log Priority Error
Log Id 13793

Please PM backend super administrator login credentials so I can review the notification params. Looks like order id wasn't returned for some reason. As a backup we store it in a cookie, but even that is missing.

Thank you Krileon.

Credentials have been sent by PM

Have reviewed your install. Your site has no notifications from CCBill at all. No IPN or PDT returns. You appear to have a firewall extension installed (and it has several IPs being blocked, 1 of which could be CCBill). Please disable all security extensions then retry as it's possible CCBill is never reaching your site. The alternative is CCBill has not been configured correctly and is not sending to the correct URL. I've no idea where you're seeing the above OrderId error logged as I am unable to find it in your CBSubs history log.