Occasionally I get errors in receiving the payment that do not correctly update the status of the member. Being a specific problem, I understand that I do not have to worry.
How can I activate the events associated with the payment to regularize the partner's situation?
Can you translate that error? I've no idea what it's saying.
You can manually activate their subscription in CBSubs > Subscriptions by clicking the # under the Id column and editing their subscription directly. If they don't have one you'll need to give them a subscription by editing them in CB > User Management.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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Stripe Single payment error returned 8888: The payment did not return any errors, but it did not complete. Please contact the administrator to review the error.
Please PM (see link in my forum signature) me backend super user login credentials and will take a look. Should be a notification or further error logs as to why it failed that will need review.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
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Read our Documentation
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Search the forums CB links:
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Have reviewed your install. Looks like there was only 2 failures. Both happening this month. Both of them have "'payment_status' => 'unpaid'" in their notifications. You however said that the payment did come through? What payment method is it showing they used in your Stripe dashboard? The error logged is a communication error. That happens when we request a Stripe checkout session or payment intent but doesn't exist at Stripe. Very strange.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
When it happened to me for the second time was when I decided to file the incident.
The payment was confirmed, however the return was not recorded correctly. I will observe it, since during these days many payments are being made and I have not had any more incidents.
krileon
