Sometimes my customers ask me how they can change the bank details or payment method.
I cannot see any way to do it. What I have to do?
We have no functionality to do this outside of Stripe. For PayPal they'd change that within their account. Otherwise they'd have to cancel and renew with their new payment details.
What is going wrong?
Please be sure both CB and CBSubs are up to date with latest build releases. Believe that's just a bug caused by a filter that has already been fixed.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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- Changing bank details: We have no functionality to do this outside of Stripe.
That's too bad. I will suggest my customers to unsubscribe and re-order. But that's not very convenient or customer friendly.
What is going wrong?
CB Paid Subscription ist the version 4.5.2+build.2021.08.07
CB is the version 2.7.3+build.2022.09.01.15.24.18.1f2d9b6f8
I think, both are the latest versions.
Log out then log back in then try to reach the gateways page again and see if it errors again. If it does enable debug mode and maximum error reporting in Joomla global configuration then retry and provide the full error message displayed.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Strange that shouldn't be possible. Please check within the _cbsubs_gateway_accounts database table and ensure there aren't any invalid entries there. Seams like there might be a broken gateway stored in the database.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
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Read our Documentation
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Search the forums CB links:
Documentation
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Localization
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CB Quickstart
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CB Paid Subscriptions
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Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
