Hi,
Had a situation where we used a 100% coupon for 1st month only. User had accidentally unsubscribed and we were helping them reactivate. They clicked the "Resubscribe" button on the plan via their user profile, then paid with Stripe, however the payment didn't go through (there was no actual payment) and went into a pending state. So it never activated their membership. Instead, we had to go into the backend / payment baskets and click "Pay" for their membership to start.
I believe this was a result of the free trial period? Want to make sure we can offer a free month initially if needed. Thank you
Last edit: 1 year 8 months ago by krileon. Reason: Added [#9159] tag to subject
So this was for a recurring subscription where the first month was free? On-site Stripe payment or with Stripe Checkout?
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Kyle (Krileon) Community Builder Team Member Before posting on forums:
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Yes, on-site and Stripe checkout were both tested and fixed to handle the free trial initial payment. It's pending review and merge. Once merged a new build will be released. Should be sometime today or tomorrow at latest.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
