Acy CBSubs Subscriptions

wjgadmin
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1 year 7 months ago #333838 by wjgadmin

Acy CBSubs Subscriptions was created by wjgadmin

Hi folks,
We've been working with Acymailing to try an figure out a long standing problem we're having.
Here's the scenario we use:
- users signup via CBSubs subscription and we require double opt-in (confirmation). So when the user registers, they receive the confirmation email and in each plan we have them set to be auto subscribed to abc newsletter via Acy.

The issue is that users aren't being confirmed per Acy when they're created. It does create the user and set them as enabled, but it doesn't confirm their account so we are unable to send our newsletter to them via Acy (we use them for all email sending).
We also have cases where the user is already present in Acy before they register via CBSubs, and when they do, it will often unconfirm them in Acy.

Is there a setting we're missing to make sure the user's Acy is set to confirmed during CBSubs registration? We have the plugin enabled and we've confirmed its' settings should all be accurate. Thank you

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krileon
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1 year 7 months ago #333839 by krileon

Replied by krileon on topic Acy CBSubs Subscriptions

When the user doesn't exist in AcyMailing and when we create them we set them as confirmed.

New AcyMailing User

Code:

			$newSubscriber				=	new stdClass();
			$newSubscriber->email		=	$user->getString( 'email' );
			$newSubscriber->name		=	$user->getString( 'name' );

			if ( $this->acyMailingVersion() === 6 ) {
				$newSubscriber->cms_id	=	$user->getInt( 'id', 0 );
				$newSubscriber->source	=	'joomla';
				$newSubscriber->active	=	1;

				if ( class_exists( '\AcyMailing\Classes\UserClass' ) ) {
					$acyUser->sendConf	=	false;
				}
			} else {
				$newSubscriber->userid	=	$user->getInt( 'id', 0 );
				$newSubscriber->created	=	cbpaidTimes::getInstance()->strToTime( $user->getString( 'registerDate' ) );
				$newSubscriber->enabled	=	1;
				$newSubscriber->accept	=	1;
				$newSubscriber->ip		=	$user->getString( 'registeripaddr' );
				$newSubscriber->html	=	1;
			}

			$newSubscriber->confirmed	=	1;

			$subscriberId				=	$acyUser->save( $newSubscriber );

When they already exist we don't touch their status at all. So I've no idea why they'd suddenly become unconfirmed.

Existing AcyMailing User

Code:

			if ( ! $subscriber->cms_id ) {
				$subscriber->cms_id		=	$user->getInt( 'id', 0 );
				$subscriber->source		=	'joomla';

				$acyUser->save( $subscriber );
			}

If the API has changed I don't have any issues with updating it.

Kyle (Krileon)
Community Builder Team Member
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wjgadmin
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1 year 7 months ago - 1 year 7 months ago #333840 by wjgadmin

Replied by wjgadmin on topic Acy CBSubs Subscriptions

Out of the 2 plugins, which is the code below? Could it have anything to do with both these plugins or their respective settings? I am continuing to work with Acy on this to see if they can help resolve. I will update you as soon as I hear back

Last edit: 1 year 7 months ago by wjgadmin.

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wjgadmin
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1 year 7 months ago #333841 by wjgadmin

Replied by wjgadmin on topic Acy CBSubs Subscriptions

Just in case, I wanted you to see the settings of the top Acy plugin since the bottom one is handled through each CBSubs plan.

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wjgadmin
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1 year 7 months ago #333842 by wjgadmin

Replied by wjgadmin on topic Acy CBSubs Subscriptions

Apologies for multiple posts.... I believe we may have resolved it.

It seems there is a conflict with the Acy/CB/Joomla integration IF you disable the Acy plugin that specifies the users to be registered upon Joomla registration.
We've always had this disabled because we use CBSubs/CB for registration only so didn't see a need for it. Upon testing, it seems to not track accordingly when that plugin is enabled.

Sorry to bother you with this. Will let you know if there are any issues but wanted to let you know so you don't waste any of your time here.

The following user(s) said Thank You: krileon

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