Hello, i have a setup like this:
- user registers selecting the the plan (one of 3, mandatory, radio buttons)
- a mail arrivers to moderators who need to approve it
- after approval the user can login and proceed with payment
I have this issues: if a user registers and is approved by a moderator right away everything is fine. If some days passes between the registration and the approval after the user's login they are not redirected to the payment page but in their personal area without possibility to pay to activate the plan. In "my subscriptions" area (joomla menu type CB plugin -> display subscriptions) the page is empty and the user can't move anywhere from there.
Is there a "expiration" time for moderation for the payment?
How can i help users that have this problem now and cannot pay for the subscritpion?
Basket expired. Adjust the basket expiration time in CBSubs > Settings > Display > Baskets. Adjust the following as needed.
Hours for payment basket to timeout in front-end
Hours for payment basket to timeout in administration
If you need the basket to remain for a few days it's perfectly fine to put a large amount of hours there as needed.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
Is possibile to retrieve the already expired baskets?
No, expired baskets that were in a not initialized state are deleted.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
