Stripe webhook charge.succeeded response 503 (service unavailable)

jhaines
ONLINE
Posts: 60
Thanks: 8
Karma: 2

4 months 1 week ago #339378 by jhaines

Stripe webhook charge.succeeded response 503 (service unavailable) was created by jhaines

I've just set up a Stripe payment gateway on an existing and working CBSubs installation. I set up a donation plan and used that to send a small payment as a test. The payment is received correctly in the Stripe account and CBSubs reports payment completed successfully and issues an invoice. However, the Stripe developer interface reports a failed charge.succeeded webhook with HTTP response 503 (service unavailable). Having read a few forum postings here, my suspicion is that I haven't quite set the right webhook support at Stripe. But, I cannot find any documentation of the correct settings in the CBSubs manual 4.1.0 or elsewhere on this site. I have all charge and checkout webhook events enabled at Stripe at the moment, 17 in total. Please advise.

Regards,
Julian

Joomla: 5.1.2
CBSubs: 4.7.0+build.2024.06.08.00.45.05.7a76b618b

Joomla! 5.2.3 Stable [ Uthabiti ] 7-January-2025 16:00 GMT
Kunena: 6.3.8 2024-12-29
CB: 2.10.0+build.2025.02.10.18.59.11.b0d14120b
CB Antispam: 6.1.0+build.2025.02.10.15.32.05.48dd0aeca
JCE: 2.9.82

Please Log in or Create an account to join the conversation.

krileon
ONLINE
Posts: 48867
Thanks: 8349
Karma: 1449

4 months 1 week ago #339383 by krileon

Replied by krileon on topic Stripe webhook charge.succeeded response 503 (service unavailable)

We don't throw a 503 error anywhere in CB or CBSubs. Joomla will if your Joomla install is set to Offline though. Ensure you've copied the webhook URL over from within your Stripe gateway in CBSubs > Stripe.

Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in or Create an account to join the conversation.

Moderators: beat, nant, krileon