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Active Subscription Stripe Status But Expired Account on Live Site

  • ml25
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2 weeks 1 hour ago - 2 weeks 1 hour ago #341126 by ml25
Hello Kyle,

Thank you so much for your hard work and for resolving this technical bug so quickly, I'm very grateful 

I've made the updates and will be watching closely day by day to see how things are going with the subscriptions, re-sharing here if all is working well if you wish.

I wish you a beautiful and peaceful day.

With all my Gratitude,
Mathias
Last edit: 2 weeks 1 hour ago by ml25.
The following user(s) said Thank You: beat, krileon

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1 week 6 days ago #341128 by ml25
Hello Kyle,

I wanted to let you know that a few subscriptions have been renewed since my message yesterday and everything seems to be working fine again.

The renewals, so far, have been normal and have worked well. The subscriptions have not expired but have been renewed with the correct expiry date, which is one month later.

In the Stripe webhook logs, I also have “webhook process: success” again, which I no longer had because of the technical bug, and I have the corresponding IPN notifications again.

Once again, I'm very grateful for your valuable help in resolving this problem and I'm glad it can be fixed.

Thank you very much!

Mathias
The following user(s) said Thank You: beat, krileon

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  • krileon
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1 week 4 days ago #341131 by krileon
Awesome! Glad to be of help. Thank you for letting us know all is good now. 😊


Kyle (Krileon)
Community Builder Team Member
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