Skip to Content Skip to Menu

Subscription charged for 2 x 12 month periods serially instead of backdating

  • wintercorn
  • wintercorn
  • ONLINE
  • Posts: 130
  • Thanks: 14
  • Karma: 1
2 days 12 hours ago #341219 by wintercorn
There were two transactions in Stripe relating to the two invoices.

CBSUBS has been updated with the latest release and this issue resolved by a refund and manual edit of the expiry date. I hope this fixes it.

Please Log in or Create an account to join the conversation.

  • krileon
  • krileon
  • ONLINE
  • Posts: 49229
  • Thanks: 8415
  • Karma: 1462
2 days 11 hours ago #341222 by krileon
Both transactions were for the full amount of the plan? Very strange. Can you provide your plan price/duration? Will try to reproduce. There were improvements to the billing scheduling usage so yes updating might have fixed this.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in or Create an account to join the conversation.

Moderators: beatnantkrileon
Powered by Kunena Forum