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Customer email not being sent to stripe for Merchandise product purchases

4 days 17 hours ago - 4 days 17 hours ago #342069 by AustralianMedicalNetwork2050
I have setup a number of subscription plans and process payments through stripe. CB Subs is sending the customer's email address to stripe. Stripe then sends a receipt to the customer's email address.

I want the same process to occur with merchandise product purchases. However the stripe event data has null value on the receipt_email line. I'm not sure whether CB Subs isn't sending the customer's email address, or it is, and stripe doesn't see it.

I want to check things on the CB Subs side first. Is the customer data for merchandise product payments sent to stripe differently compared to subscription plans?
Last edit: 4 days 17 hours ago by AustralianMedicalNetwork2050.

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  • krileon
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4 days 7 hours ago #342080 by krileon
Edit your Stripe gateway in CBSubs and set "Customer Accounts (Single Payments)" to "Yes". That should then use a customer object even for single payments, which will give Stripe all the information it needs to inform the customer.


Kyle (Krileon)
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