We are having an issue where when a user goes to update their canvas image by 'selecting from the gallery' the media file is not connecting. Instead duplicates of the existing canvas image are presented as options?
I had a look through the forum but couldn't find anyone else experiencing this issue.
I can't see any reason in CB for that. It simply parses the gallery folder for available images and lists them as a radio selection. Only reason it would do that is you've multiple of the same image in the gallery folder or you've changed the gallery folder to something users can upload to, which by default is not.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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Thanks for the response!
It is very odd, users are unable to upload any new canvas images via the front end?
We had some custom work completed to improve the UX of the profiles - is there any reason you could think of as to why this may be occurring?
Cheers
Shaun
If you don't allow uploading for the canvas field then they won't have the option to upload. Edit your canvas field in CB > Field Management and ensure the field is configured correctly. Compare to our demo site below if you're unsure of your configuration.
I've no idea what custom work you had done so I've no clue if it can or can not negatively impact this.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
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Read our Documentation
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Search the forums CB links:
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
