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Registration email link is broken

  • krileon
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1 year 1 month ago - 1 year 1 month ago #335909 by krileon
Replied by krileon on topic Registration email link is broken
Where are you trying to put the confirmation link? It's only meant for the "Pending Email Body" parameter. It won't do anything in the "Welcome Email Body" or any other email for that matter. I've just verified it works fine on Joomla 3, Joomla 4, and Joomla 5. Please be sure "Email Confirmation" is also set to "Yes" otherwise the entire confirmation flow is disabled. It's possible you've something installed forcing the confirmation configuration off as well as that is possible (e.g. CBSubs can do this during payment to bypass confirmation for example). Please also be sure CBs system plugin in Extensions > Plugins is published and public.

I'm not sure what more to suggest. At this time I am unable to confirm any issues with the confirmation flow across 3 different installs and 3 different Joomla versions. So I don't see any grounds for me to investigate. If you'd like me to investigate your install you'll need an active Professional or Developer subscription for me to look into this further since I don't suspect a bug is causing your issue, but rather conflict or configuration problem somewhere.


Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
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Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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Last edit: 1 year 1 month ago by krileon.

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  • fragas
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11 months 5 days ago #336757 by fragas
Replied by fragas on topic Registration email link is broken
Also I have a problem with registration link since a couple of weeks. Currently the email is sent but opening the confirmation link the message is that "confirmation code is wrong. Check your email or spam".
What can I check to solve it?

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  • krileon
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11 months 3 days ago #336775 by krileon
Replied by krileon on topic Registration email link is broken
Please read through this topic as I've provided multiple suggestions on how to solve email confirmation link issues. If you're getting confirmation code invalid errors then more than likely your mail client is mangling the URL. Ensure it contains the confirmation code. It should be a URL that looks like the following.

Non-SEO
Format
Code:
DOMAIN/index.php?option=com_comprofiler&view=confirm&confirmcode=CONFIRM_CODE
Example
Code:
http://www.example.com/index.php?option=com_comprofiler&view=confirm&confirmcode=reg0cf10a98144cf27a70b408689fab380409a030ac

SEO
Format
Code:
DOMAIN/MENU_ALIAS/confirm?confirmcode=CONFIRM_CODE
Example
Code:
http://www.example.com/cb/confirm?confirmcode=regf2c5d514683c898203e729f3f56fbe3509a030b3


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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