Skip to Content Skip to Menu

How to manually add second plan to customer

  • hbf1000
  • hbf1000
  • OFFLINE
  • Posts: 37
  • Thanks: 1
  • Karma: 0
11 years 10 months ago #216778 by hbf1000
Hi, I am with the following case here.

Some users did offline payments. They were already customers on the website -> they already have a subscription.

Now, I need to add more subscriptions to those users. In this website, each subscription is a different online course. None of the subscriptions are exclusive.

I tried the following process:
1. search for the actual subscription using customer name
2. clicked on customer name
3. on the user detais, there is not an option to add a new subscription, only to upgrade

How can I handle this?

Tks

Please Log in or Create an account to join the conversation.

  • krileon
  • krileon
  • ONLINE
  • Posts: 48419
  • Thanks: 8274
  • Karma: 1443
11 years 10 months ago #216804 by krileon
Edit the user within CB > User Management and tick the checkbox next to the plan you want to give them then simply save their profile and it'll give them the subscription you selected. Registered users making a purchase is always labelled an upgrade, but if both plans are non-exclusive they'll have both plans.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

Please Log in or Create an account to join the conversation.

Moderators: beatnantkrileon
Powered by Kunena Forum