Skip to Content Skip to Menu

Making changes to Existing Plan prices

  • mike5151
  • mike5151
  • OFFLINE
  • Posts: 108
  • Thanks: 13
  • Karma: 5
11 years 4 months ago #227589 by mike5151
Making changes to Existing Plan prices was created by mike5151
Hi

I would like to check the workflow required when changing plan subscription prices.

We have many members of various client organisations who have recurring payment plans set-up through payPal.

Is it the case that if a price change of a plan is implemented (up or down) then existing subscribers must unsubscribe from the existing plan and then upgrade to a new (price adjusted) plan?

If that is the case can I ask you to look at how the workflow of that change could be made easier for the subscribing member? For instance, can you imagine a scenario where an 'upgrade' to the new plan would deactivate the old plan automatically?

I'm assumming that if the plan is de-activiated then the existing recurring payment arrangements would be deactiviated as well.

I look forward to hearing from you.

Kind regards

Mike

Please Log in or Create an account to join the conversation.

  • krileon
  • krileon
  • ONLINE
  • Posts: 48419
  • Thanks: 8274
  • Karma: 1443
11 years 4 months ago #227609 by krileon
Replied by krileon on topic Making changes to Existing Plan prices

Is it the case that if a price change of a plan is implemented (up or down) then existing subscribers must unsubscribe from the existing plan and then upgrade to a new (price adjusted) plan?

Yes.

If that is the case can I ask you to look at how the workflow of that change could be made easier for the subscribing member? For instance, can you imagine a scenario where an 'upgrade' to the new plan would deactivate the old plan automatically?

I believe you can also cancel their recurring profiles directly in your own PayPal account and then change the price of the plan so they have to renew manually at the new price. If not best case for a price change where recurring subscribers are present is to copy the plan. change the price in the copy. Then disable renewals and new subscriptions to the old plan. When they go to renew it'll cancel the subscription and they'll need to upgrade to the new plan with the adjusted price.

I'm assumming that if the plan is de-activiated then the existing recurring payment arrangements would be deactiviated as well.

No, it just becomes unpublished. It needs to actually expire. You should be able to cancel their recurring profiles within your PayPal account though.


Kyle (Krileon)
Community Builder Team Member
Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
CB links: Documentation - Localization - CB Quickstart - CB Paid Subscriptions - Add-Ons - Forge
--
If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
--
If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
--
My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
The following user(s) said Thank You: mike5151

Please Log in or Create an account to join the conversation.

Moderators: beatnantkrileon
Powered by Kunena Forum