Paid Membership renewal

Hi

We have a paid membership site with the validity of Current Year.
We're using latest CB and CBSubs.

A Member who skipped membership renewal last year(2013) wants to renew membership this current year, 2014.
But CBSubs asking for renewing 2013 now.
We don't want to create new account for him.

Is there any way we can achieve this?
He'll pay for 2014 and have his account active for 2014.

Thanks.

Edit your plan and on the Pricing tab ensure "Manual renewal extends expiration date as follows:" is set to "Renewal starts at expiration date or at payment date - whichever happens last (allows free gap)" or "Renewal starts at payment date (allows overlap or free gap)" and it should behave as expected.

Hi krileon,

Thanks for your reply.

All the plans already have that setting set properly as you've mentioned.
That is for manual renewal. right?
Does Auto renewal( renewal by the member himself) doesn't allow free gap?
If so, is there any way we can change that?

Thanks Again.

Auto renewal doesn't allow for free gaps. There should never be a free gap if it's automatically renewing as CBSubs has no "pause" type feature for subscriptions. If the user expired or cancelled then came back to re-subscribe then it's a manual renewal. If they're subscribing for recurring again then it's a manual renewal with auto recurring payments. This maybe just a display issue, but I find it hard to believe the display is off by 9 days. Is the pricing display on the Presentation tab of your plan still set to automatic?

krileon wrote: Auto renewal doesn't allow for free gaps. There should never be a free gap if it's automatically renewing as CBSubs has no "pause" type feature for subscriptions. If the user expired or cancelled then came back to re-subscribe then it's a manual renewal. If they're subscribing for recurring again then it's a manual renewal with auto recurring payments. This maybe just a display issue, but I find it hard to believe the display is off by 9 days. Is the pricing display on the Presentation tab of your plan still set to automatic?

The pricing display on the Presentation tab of all the plan is set to automatic.
So we have to manually renew such users.
It makes sense though would've been nice if there was an option to do otherwise.

Thanks for your help.

If the user is expired or cancelled it should renew correctly for the current year. I assume by current year validity you mean "This calendar year" duration. Please provide what the start month and day is of "This calendar year" as this makes a significant difference as to when it considers the year to be over. It should be left blank for it to properly follow the year start/end.