The issue is that the terms appear at the top of the page and the tick box is further down, so, whilst you see the grey background, it looks like the terms are no showing - they are just out of frame!
You probably have some CSS changing the tooltip container position from absolute or altering its top/left/bottom/right positions. Not much more I can suggest without a URL to the issue, but issue likely will go away by switching to default Joomla template.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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