Payment Basket Issue - Bug?

Using CB Subs 4.0.2
Using CB 2.0.14

Scenario:

We find out someone paid subscription (we use Paypal Pro) but no record updated in Comprofiler record. However we received payment confirmation from PayPal with Cb Subs item number etc.

Did search on Database for the item number, I find:
1. in cbsubs_payment_items - a basklet created item (basket #2367), and a paypal received notification with an error:
2. In cbsubs_notifications three entries showing successfull payment message received but with a failed error on CB Subs side: , and
There is no basket of that number in the system, so we have a person that has paid, we received the funds, but no basket in the system at all or subscription activated.

Usually this all workls well, and has worked well for others, not sure wht the issue is here, any pointers please?

Thanks

Cliff

cliffvt wrote: Using CB Subs 4.0.2
Using CB 2.0.14

Scenario:

We find out someone paid subscription (we use Paypal Pro) but no record updated in Comprofiler record. However we received payment confirmation from PayPal with Cb Subs item number etc.

Did search on Database for the item number, I find:
1. in cbsubs_payment_items - a basklet created item (basket #2367), and a paypal received notification with an error:

Code:

'_error' => '', )): Payment notification mismatch: currency, item name or number or quantity mismatch: IPN item_name () does not match basket item_name (Standard Membership - Ladies Choir for wen1) nor their trimmed sizes for IPN () and basket (Standard Membership - Ladies Choir for wen1). #__cbsubs_notifications 2367 2016-05-13 11:04:54 636 86.164.52.240 3 1

2. In cbsubs_notifications three entries showing successfull payment message received but with a failed error on CB Subs side:

Code:

currency, item name or number or quantity mismatch: IPN item_name () does not match basket item_name

, and

Code:

FAILED 86.164.52.240 2.1 utf-8 0 Name Removed XXXX XXXX XXXX 9005 unverified Standard Membership - Ladies Choir for wen1 S1040-636-16 1 1534 R1270878391446076 4190f954e77a8 Denied subscr_signup GBP 60.00000 60.00000 11:05:39 May 13, 2016 GMT 1 Y 60.00000 1 0 0

There is no basket of that number in the system, so we have a person that has paid, we received the funds, but no basket in the system at all or subscription activated.

Usually this all workls well, and has worked well for others, not sure wht the issue is here, any pointers please?

Thanks

Cliff

The important bit is this one: The item name did not match:

IPN item_name () does not match basket item_name (Standard Membership - Ladies Choir for wen1) nor their trimmed sizes for IPN () and basket (Standard Membership - Ladies Choir for wen1)

It could be that there is some (possibly hidden) UTF-8 character in the username wen1, and that didn't get accepted by Paypal, depending on characterset-settings.


Plan prices can be changed and won't affect existing auto-recurring subscriptions, as those are handled off the basket/order where the prices are independently stored.