PayPal Pro Error Code 10002

SIWebmaster
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7 years 10 months ago #291630 by SIWebmaster

PayPal Pro Error Code 10002 was created by SIWebmaster

We are using PayPal Pro for our payment Process and we continually get this error message in the cbsubs logs.

PayPal Pro Single payment error returned 10002: Security error. Please contact site administrator to check error log.

I have made sure that our API information is correct, deleted the PayPal Pro extension and reloaded it.

PayPal said that they were not getting any requests from our server.

I contacted our hosting company and they said the system and SSL Certificate is clear of any problems.

I believe it could be an API issue and some conflict with the setup.

I have updated both Community Builder and CbSubs to the latest build.

I would appreciate a hint or two to try to resolve this.

Thanks for the time to assist me!

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krileon
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7 years 10 months ago #291650 by krileon

Replied by krileon on topic PayPal Pro Error Code 10002

Error code 10002 is an account permissions error. This typically means the API Username or Password is incorrect. Edit your PayPal Pro gateway within CBSubs and ensure "PayPal account API Username", "PayPal account API Password" and "PayPal account API Signature" are absolutely correct (no leading or trailing spaces either).

Kyle (Krileon)
Community Builder Team Member
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