Mailer condition for expired plan and new one active

Hello

I would like to verify the logic for our users who have expired annual plan and who subscribe to a new monthly plan.

We have now :
So we noticed that annual plan expired trigger a mail even if the customer subscribe to a new monthly one.
I presume that we should add :
Can you tell me if it's correct or if there are another thing missing ?

thanks
Jean

Did they "upgrade" from the annual plan to the monthly plan? If so the annual plan should be in an upgraded or cancelled state. The expiration email should not trigger in that case. You can check the state within the CBSubs > Subscriptions page. If it wasn't upgraded from then yes it'll expire normally and what you're experiencing is normal and to avoid that you'd have to have an additional condition to ensure no other plan is active.

Thanks for your explanations, but our plans are only in expired state as we cannot allow customers to upgrade from annual to monthly during the annual plan period but only after expiration of the annual plan.
I did not found the way to set it for allowing to upgrade after annual plan expiration only

In that case I'd probably add the additional check to ensure no other plan is active and that should solve your issue of it sending an expiration email while another plan is already active.