Checkbox (multiple) not saving selections

Hi Kyle,

We have Params available for Edit on the profile. But I have disabled all of the fields except for the Timezone. I don't have any integrations setup for the Params field in CB.

It seems that this problem is only occurring for some users, most users are not having an issue updating their Ethnicity field. It seems to be users that have been in the system a long time, years in fact. I don't know if that would have anything to do with the problem?

Thanks,

I've no idea. There's no code in place to treat users that have been around longer any differently. There's no reason for something to work for some users and not others unless something deliberately was configured to do so.

Try disabling non-core CB plugins 1 by 1 within CB > Plugin Management until issue goes away. CB Conditional can prevent a fields value from saving due to its reset feature, but that's only if a condition does not match which could be the case if you're conditioning the field multiple times.