User logged in 10 times, but wrong access level

mikerotec
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6 years 11 months ago - 6 years 11 months ago #301850 by mikerotec

User logged in 10 times, but wrong access level was created by mikerotec

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We have a user with a paid account, who is unable to access the paid content.

Probably he just renewed in the last day or two, and might have been logged in earlier as "expired".
(I'm sure it doesnt help that was during J3.8.4 debacle)

I have asked him to log out and log in again, that apparently didn't help. Waiting for him to clear his cookies now...

I do see this multiple logins phenomenon from time to time... is this when user has multiple tabs open, or is it really registering as multiple logins in multiple browsers, perhaps on different devices?

PS these are the session settings...

https://imgur.com/a/SvaR4

Last edit: 6 years 11 months ago by mikerotec.

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krileon
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6 years 11 months ago #301858 by krileon

Replied by krileon on topic User logged in 10 times, but wrong access level

Navigate to _sessions table and delete all sessions attached to their user id. Should be fine from then on, but I don't really know as CB isn't handling the session; Joomla is.

Kyle (Krileon)
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