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PayPal Payment Error Message: Restricted account. Please contact site administra

  • cagoffice
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6 years 9 months ago #303622 by cagoffice
PayPal Payment Error Message: Restricted account. Please contact site administra was created by cagoffice
Hello,

We sometimes do payments on behalf of our members through the front end by logging in as a super admin and doing the /cb-profile/userprofile/"username".

We've been doing it for the past 2 years.

This morning, we have noticed that when we type in the credit info and hit "pay", we are now getting an error message. Do you know how to fix this?

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  • cagoffice
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6 years 9 months ago #303626 by cagoffice
Replied by cagoffice on topic PayPal Payment Error Message: Restricted account. Please contact site administra
Here is the error log message:

Attachment not found

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  • krileon
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6 years 9 months ago - 6 years 9 months ago #303629 by krileon
Replied by krileon on topic PayPal Payment Error Message: Restricted account. Please contact site administra
There is no "Restricted account" error in CB. So I've no idea where that's coming from. Do you have a security extension installed? If so try disabling it. Could also be an error from the payment gateway I suppose. What payment gateway are you using?

Kyle (Krileon)
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Last edit: 6 years 9 months ago by krileon.

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  • cagoffice
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6 years 9 months ago #303630 by cagoffice
Replied by cagoffice on topic PayPal Payment Error Message: Restricted account. Please contact site administra
PayPal.

We received an email from them on Friday updating us on PayFlow TLS 1.2 Endpoint Upgrade. Could that have something to do with it?

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  • krileon
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6 years 9 months ago #303633 by krileon
Replied by krileon on topic PayPal Payment Error Message: Restricted account. Please contact site administra
We provide 3 PayPal gateways. You need to be more specific which you're using. It sounds like some sort of restriction is being applied to your PayPal account, which seams to be due to invalid API credentials. Restricted account error code is 10002. You can find details regarding that error below.

www.paypal.com/us/smarthelp/article/why-did-i-get-api-error-code-10002-ts1030

We received an email from them on Friday updating us on PayFlow TLS 1.2 Endpoint Upgrade. Could that have something to do with it?

That shouldn't be an issue. CBSubs HTTP requests already use HTTP/1.1 by default.

Kyle (Krileon)
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Before posting on forums: Read FAQ thoroughly + Read our Documentation + Search the forums
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If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
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If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please send me a private message with your thread and will reply when possible!
--
Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
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My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.

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  • cagoffice
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6 years 9 months ago #303635 by cagoffice
Replied by cagoffice on topic PayPal Payment Error Message: Restricted account. Please contact site administra
As far as I know, we have PayPal Payflow Pro. Not sure where to find the exact details though.

It's weird that we might have incorrect API credentials. It's worked for 2 years and this is the first time it hasn't worked. Is it possible that it changes?

I put in a request to PayPal to see if they can figure it out. We're doing some updates to some extensions to see if that's the problem. If it's still happening, I guess we can delete the gateway in CBSubs and re-enter it. Can I still use the same instructions from the CBSubs manual from June 9, 2015?

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