Good afternoon,
We have a site we are managing that we have removed a user account to test the social media login, and the ability to focus users back on to the profile page to accept the new terms and conditions and privacy policy...
Once the account was removed we cleaned the local cache, and also the site cache as we keep getting the message below.
Error
Your registration attempt has been blocked. Reason: Our system has detected that you already have an account.
The account is not in the users table, and this process to remove the account was done in CB User management.
We have since tried to reset the users account and this fails cause no such users exists on the site.
How do we resolve this one?
Thanks for support and feedback
We hope that we can assist you if you need and ask, all the best from the WTP Team