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what happens to auto renew / auto pay when upgraded

  • cjmicro
  • cjmicro
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5 years 9 months ago #310108 by cjmicro
if a subscriber has plan a and has set up recurring payment for $45
then upgrades to plan b, and pays the difference, whether they set up auto pay or manual
what happens to their original recurring payment setup?

It should not be charged the auto pay on renewal of the $45.

We had that happen, someone upgraded, then was charged their $45 auto renewal a few days later. How can we prevent this from happening?

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  • krileon
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5 years 8 months ago #310117 by krileon
The upgrade state should trigger a cancellation of recurring payments. What payment gateway were you using?


Kyle (Krileon)
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  • cjmicro
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5 years 8 months ago #310118 by cjmicro
we use paypal or paypal advanced for CC. i'm trying to find out from client which user this was so i can tell you exactly.

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