mobile field

Hello

I have a field to collect mobile numbers, I am using the below setup to:

1- prevent using same number by more than a user
2- number should be 10 digits




One user complained he can not use his number, I searched but I can't find his number registered for any other user, what could be the problem?

Thanks,

One user complained he can not use his number, I searched but I can't find his number registered for any other user, what could be the problem?

Which validation was failing for him? You've it limited to 10 characters and are only accepting digits. If he tries adding a dash or a space it will be rejected. If it's the query validation please ensure CB Query Field is up to date and retry.

Hello

He is entering it right, number from 10 digits, attached in an image; as I don't want it to indexed for user privacy, when he enter the number on registration form it get rejected by cb. When I search for the same number using cb-list, I can't find a user used it before.






regards,

Seams to be working fine in my tests using the below.

Field
Name: cb_phone
Type: Text
Validation
Minimum length: 10
Authorized input: Custom PERL regular expression
Perl Regular Expression: /^[0-9]*$/
CB Query Validation
Query: Validate On: Empty Results

You likely need to improve your query to be sure it's not trying to validate against the users self. See the above where I've added `id` != '[user_id]'.

Hello Kyle

I tried it, the same issue, it is refusing the use that number.

any hints?

thanks.

Ensure CB and CB Query Field are both completely up to date. I don't know what more to suggest as it works fine in all my tests.