[SOLVED] What triggers the change of a subscription from Active to Expired

There are several subscriptions for a plan on our website for which the end date has passed.
In the past I have seen that messages were sent to users, that subscriptions were marked as 'Expired' and that their accounts were removed from the group that is linked to the plan.

What triggers this ?
It looks like this is not working at this moment, since the status is still 'Active' and the user has not been removed from the group that is connected to the plan.

Robert

Expirations are triggered based off whatever you have "Mass expire subscriptions method" set to within CBSubs > Settings > Global. Default is it requires an admin to view backend of CBSubs. Ideally you'd setup a CRON task to run the provided URL (on that same page and tab) nightly to automate triggering expirations.

Kyle,

krileon wrote: Expirations are triggered based off whatever you have "Mass expire subscriptions method" set to within CBSubs > Settings > Global. Default is it requires an admin to view backend of CBSubs. Ideally you'd setup a CRON task to run the provided URL (on that same page and tab) nightly to automate triggering expirations.

I have now tried this (run the CRON job) and the subscriptions that expired last week are still shown as 'Active'.
I have already deleted the users from the group that is associated to the subscription manually.

What could be wrong?

Robert

Do you have a grace period configured for the plan they're subscribed to? They may not be truly expired yet due to the grace period.

Kyle,

krileon wrote: Do you have a grace period configured for the plan they're subscribed to? They may not be truly expired yet due to the grace period.

Yes, that was it.
There are too many options. I had overlooked this one. Sorry about that.

Robert