CB GroupJive Module content not showing

Dear Team,

Since some weeks, the module initially showing the subscribed Groups within GroupJive, is not showing its content anymore, of which I assume it dissapeared after a Joomla update.

The Groups within GroupJive are only visible once a registered user is succesfully loggeed in. The original CB GJ module is showing up (hence the visible title) and is configured from the module type 'CB GroupJive' to show 'My groups'. However, despite the title and as such the loaded module at the correct position, the Group tiles are not showing anymore. Changing the setting to 'latest groups' does not change the (non-)behavior of this module and as such not showing any content.




No errors showing up in this module when using Debug Mode.

When exploring the page source, it seems that the module did not call the Group Jive code, unlike the other CB plugin of cehcking which user is online:

In the backend, CBGroupJive is enabled; it wasn't changed over time and always has been active.

Any suggestions to resolve this issue?

Many thanks in advance

Cuurent configuration:
PHP 7.4.2
MySql 5.7.17
Joomla 3.9.19
CB 2.4.5 build 2020.06.16
SEF off

Are any groups visible to you when going to CB GroupJive itself (e.g. All Groups menu item) or on the Groups tab of your profile?

Groups are visible through a menu shortcut and in tabs on the profile page, however not through module.

Strange, I can't see any reason for it to just not work like that. Please keep in mind My Groups, Owned Groups, Joined Groups, etc.. are based off the logged in user and not the displayed user. So if you're looking at someones profile it's not going to show their groups, but will show yours. Try changing the modules mode to Random Groups and see if it displays anything. This will at least tell us if it's just the mode failing or the module entirely.