Email Notification For Users Who Pay-Offline

Thanks for clarifying.

So it looks like all I need to set up in the "Substitutions in Thank You messages and workflow Emails" is
1. "Email on pending first payment" and
2. "Email on pending payment of manual renewal" assuming both are meant to target offline (not credit card)

Does the text format accept line break tags?

So it looks like all I need to set up in the "Substitutions in Thank You messages and workflow Emails" is
1. "Email on pending first payment" and
2. "Email on pending payment of manual renewal" assuming both are meant to target offline (not credit card)

Those emails will work for any payment that's pending. It's not specific to offline gateways, but chances of a credit card payment going into a pending state is basically none since they're all instant verifications. I believe the new [PAYMENT_GATEWAY_ID] substitution will work there though and the email won't send if it has an empty message body. So you could surround it with an IF substitution so it really does only send with offline payments. Example as follows.

Does the text format accept line break tags?

Yes.

[cb:if PAYMENT_GATEWAY_ID="GATEWAY_ID_HERE"]
EMAIL BODY HERE
[/cb:if

Just tried it and it doesn't seem to work. I've tried adding the ID in quotes and without.

Gmail doesn't seem to like the <br> or <br/>tags but returns do.

I think to be safe, I will add this to the message in case for some reason, credit card payments get marked as pending somewhere (unless you don't think it's possible with Stripe or PayPal):

"If you paid by credit card, we'll just need to wait for credit card company to process the transaction, before activating your account."

Just tried it and it doesn't seem to work. I've tried adding the ID in quotes and without.

I gave you the exact format to use. Don't remove the quotes. What email is it not working in specifically? Might be too early before a payment gateway has been stored. I don't know if those emails will work though since a subscription doesn't exist yet. Did you make sure that email is even sending first?

Gmail doesn't seem to like the <br> or <br/>tags but returns do.

Don't use HTML line breaks unless you are sending an HTML email, which you can do by adjusting the "Send email in" parameter.

I'm not completely sure I understand why you need to do this. The payment slip page should be used to inform them that subscription is pending payment. If it's just a reminder then I suggest just leaving CBSubs Mailer to remind them.

I gave you the exact format to use. Don't remove the quotes. What email is it not working in specifically? Might be too early before a payment gateway has been stored. I don't know if those emails will work though since a subscription doesn't exist yet. Did you make sure that email is even sending first?

Yes, I tried both ways. The email was sending. Actually the last email test that got sent contained the substitution text within it.

Don't use HTML line breaks unless you are sending an HTML email, which you can do by adjusting the "Send email in" parameter.

Ok. thanks!

I'm not completely sure I understand why you need to do this. The payment slip page should be used to inform them that subscription is pending payment. If it's just a reminder then I suggest just leaving CBSubs Mailer to remind them.

Yes, I could use CBSubs Mailer, but I like the immediacy of the "Email on pending first payment" option. This gives the users some quick assurance/confirmation that there is nothing else to do with the sign up, but send in the payment.

When I was poking around CBSubs Mailer, I did see some other interesting things that can be done with it, so it will get it fair share of use! Especially since it took so long to finally get the cronjob to work!

Yes, I tried both ways. The email was sending. Actually the last email test that got sent contained the substitution text within it.

Ok, looks like those new substitutions were only made available to the invoice process. So they can't be used outside of that it seams. This is due to that email being a part of the plan and not the basket. If you're ok with it sending the email regardless of payment gateway then that email is the best way to instantly let them know their payment is pending. Your alternative is you'll probably have to use CB Auto Actions acting on CBSubs triggers to add a more custom email.