The tooltip for the "Multiple subscriptions per user" setting indicates that it controls whether a user can have more than one "active" subscription to the plan at a time, which we don't want multiple active subscriptions to the same plan.
However, that setting is preventing a user from having a new active subscription to a plan because the user has an existing expired subscription to that plan.
How do we allow a user to have a new active subscription while an expired subscription exists?
How do we allow a user to have a new active subscription while an expired subscription exists?
They should just be renewing their subscription in that case. Sounds like you might have disabled renewals under the Pricing tab?
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Well, we are creating subscriptions using auto-actions. The users are not subscribing or renewing themselves. Our thought was that the auto-action should be creating a new subscription if the client did not have an existing "Active" subscription, since the "Multiple subscriptions per user" setting appeared to only apply to active subscriptions.
But, I guess even if a subscription is expired it must be renewed when "Multiple subscriptions per user" is set to "Only one subscription at a time".
Toggle "Renew" to "Yes" in your auto action and it should renew it if it already exists.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
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Read our Documentation
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Search the forums CB links:
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
