It's possible there's a CSS conflict causing your issue. Please be sure your install is completely up to date with latest build releases, Joomla is up to date, your extensions are up to date then purge Joomla cache and if using JCH Optimizer or some other CSS/JS optimizer purge its cache as well. Next refresh and see if issue persists. If it does try switching to default Joomla template and refreshing to see if it's a possible template conflict.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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