When we try to send a private message to valid users we get an error that reads "User does not exist". We've checked access/permission issues and verified those are appropriate.
The username you entered isn't valid then. You can message by username or by user id.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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Thanks for your response. But, that is specifically why I included in my topic "When we try to send a private message to valid users" because these are verified valid users, and we were using the correct usernames and even also tried several user ids.
Run CB > Tools > Synchronize Users. If those users don't exist within CB, but exist only in Joomla then that could also cause this issue. Try using the link directly on their profile to message them and see if that works.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
This is now fixed in latest build release. Please update and should work fine again.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
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Read our Documentation
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-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
