Got this email the other day:
"I have opened an account and paid the amount via paypal.
now I have deactivated the automatic annual renewal and now I no longer have access to the content.
can you please check this."
I checked and his payment was showing in the CB logs, but his paid membership status was GONE. I had to reset him as a paid member. It's fine now...
I do notice that his payment was datestamped 07/07 15:00 but his joomla and CB accounts weren't created unti 07/08 12:00 Maybe just paypal server time issue?
still seems like a bug to me...
PS:
CB 2.8.0
PHP Version 8.0.29
Web Server Apache
WebServer to PHP Interface apache2handler
Joomla! Version Joomla! 3.10.11 Stable [ Daraja ] 14-August-2022 14:18 GMT
now I have deactivated the automatic annual renewal and now I no longer have access to the content.
They cancelled their subscription then. If they did that from within his PayPal account then PayPal will send a cancellation IPN and we'll cancel their subscription as a result of that. There's a button within CBSubs for them to cancel just auto recurring payments. They have to use that button to only cancel recurring payments.
I checked and his payment was showing in the CB logs, but his paid membership status was GONE. I had to reset him as a paid member. It's fine now...
You should still see their subscription within CBSubs > Subscriptions, but it should be in a cancelled status. The only other thing I can think of is they cancelled it at PayPal before PayPal notified CBSubs that a payment was complete, which would probably cause some goofy issues we can't really account for. I suggest maybe offering user choice on auto recurring so they don't attempt to cancel right after subscribing.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
