Hi Team
Recently a user made Payment via strip without any error but the payment not show in CB.
On stripe the payment show successfull. In CB under notification found IPN Notification invalid Hash/ Fraud attempt.
Is there way to get the exact cause of the problem? As this issue is not happening to other members and randomly it happened with a client payment.
Ensure you've webhooks setup correctly. The "Stripe webhook Signing Secret" parameter might be incorrect resulting in it failing. Review CBSubs > History Log to see if there are any further details. You can retry the webhook from Stripe's dashboard.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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Kyle - sorry for the delayed reply.
The History logs shows a "stripe Webhook version mismatch" error.
The expected array and the sent array are significantly different.
The log entry is too large to copy here - attached as a PDF.
Thanks,
Fred
The History logs shows a "stripe Webhook version mismatch" error.
That means the webhook version is older than the supported Stripe version in our gateway. Looking at the debug output the webhook is using a version from 2020 so it's quite old.
Within Stripe > Dashboard > Developers > Webhooks edit your webhook and check what the "API version" is set to. It should be at minimum "2022-11-15". If it is not then within Stripe > Dashboard > Developers > API version you should see what your API version for your account is set to. If that is not at least "2022-11-15" then use the link to upgrade your API version. If it is then re-create your webhook so its version can update since your webhook version and account version have disconnected.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
