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License server cannot be reached / 1/21/11

13 years 11 months ago #151722 by carolyn.russell
License server cannot be reached / 1/21/11 was created by carolyn.russell
Joomla! 1.5.15 Stable [ Wojmamni Ama Mamni ] 05-November-2009 04:00 GMT. We are getting the license server cannot be reached in Community Builder. At this point we do not even see the subscription tab at all.

This is for the last two days (today is 1/21/11)
Under Community Builder/User management and clicking on any user under subscription we get the License server cannot be reached and as noted, I get nothing under the subscription tabs.

We have changed nothing, is your license server down? Our hosting company (so far) is saying that they haven't changed their firewall.

1. Is the license server down
2. What ports does license server require to be open to pass subscription traffic correctl

y
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13 years 11 months ago - 13 years 11 months ago #151745 by krileon

Joomla! 1.5.15 Stable

Latest is 1.5.22, please upgrade. Please also ensure are on CB 1.3.1 and CBSubs 1.1.2.

1. Is the license server down

Around 17 hours ago for a few seconds during a database restart. Aside from this, no.

2. What ports does license server require to be open to pass subscription traffic correctl

Please PM for further details. We do not publicly post ports and/or IPs. Your site should be able to be reached by port 80 and 443 however.


Kyle (Krileon)
Community Builder Team Member
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Last edit: 13 years 11 months ago by krileon.

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