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Some confirmation emails not going through

11 years 11 months ago #213943 by createforme
Some confirmation emails not going through was created by createforme
I'm not sure what information you need to help look at this, but I'm having an intermittent issue. When my users are registering, about a fourth of them are not receiving their confirmation emails. It's random email addresses, they aren't going to their spam folders, and it doesn't seem to have any rhyme or reason.

I do know if they go to attempt to login several times and continue to refresh the site, many of them will then get the confirmation email. I figured it's probably just a server/timing thing, but like I said, it doesn't seem to have any consistency. I wouldn't even worry about it since they seem to get it eventually, but many of the users are complaining about the process.

The site is flyers.createforme.net if that helps.

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11 years 11 months ago #213976 by createforme
Replied by createforme on topic Re: Some confirmation emails not going through
I've already had over 1200 registration requests in the last two days...I really need to fix this.

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11 years 11 months ago #213991 by nant

createforme wrote: I'm not sure what information you need to help look at this, but I'm having an intermittent issue. When my users are registering, about a fourth of them are not receiving their confirmation emails. It's random email addresses, they aren't going to their spam folders, and it doesn't seem to have any rhyme or reason.

I do know if they go to attempt to login several times and continue to refresh the site, many of them will then get the confirmation email. I figured it's probably just a server/timing thing, but like I said, it doesn't seem to have any consistency. I wouldn't even worry about it since they seem to get it eventually, but many of the users are complaining about the process.

The site is flyers.createforme.net if that helps.


If it's a random process then obviously its not associated with any code (since that code does not randomly change).

Only suggestion I can give you is to ask your email server provider to investigate for you as this issue is most likely caused there.

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11 years 11 months ago #214076 by createforme
Replied by createforme on topic Re: Some confirmation emails not going through
This is the error my host is seeing and his explanation:
2012-11-06 11:28:10 [7944] SMTP connection from (flyers.createforme.net) [184.154.232.2]:33596 I=[184.154.232.2]:25 lost
2012-11-06 11:28:10 [7944] no MAIL in SMTP connection from (flyers.createforme.net) [184.154.232.2]:33596 I=[184.154.232.2]:25 D=2s C=EHLO,AUTH,RSET
2012-11-06 11:29:19 [9025] dovecot_login authenticator failed for (flyers.createforme.net) [184.154.232.2]:33680 I=[184.154.232.2]:25: 535 Incorrect authentication data (set_id=flyers@createforme.net)
2012-11-06 11:29:19 [9025] SMTP connection from (flyers.createforme.net) [184.154.232.2]:33680 I=[184.154.232.2]:25 lost
2012-11-06 11:29:19 [9025] no MAIL in SMTP connection from (flyers.createforme.net) [184.154.232.2]:33680 I=[184.154.232.2]:25 D=2s C=EHLO,AUTH,RSET

I suspect that the details used within the application are not correct. What I would advise you is to check again them and make sure you use the correct credentials ( email account / password ).

I've tried several different email addresses in the Registration settings under configuration. I know site emails are going through because the Joomla contact us page is working properly. I feel like the problem is getting worse...

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11 years 11 months ago #214126 by nant
Suggest you change your joomla email parameters to not use SMTP method.
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11 years 11 months ago - 11 years 11 months ago #214143 by createforme
Replied by createforme on topic Re: Some confirmation emails not going through
Yes, that was the second part of the problem. I did remove the SMTP.

Most of the new ones where people are registering are going through, but I have over 300 previous ones that don't seem to go through no matter how many times I hit "Resend Confirmations". Again, they are all various servers...

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Last edit: 11 years 11 months ago by createforme. Reason: updating issue.

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