How large of an image are they trying to upload? Really large images are going to have loss. You've client side resizing enabled so their browser is resizing the image so what browser they're using could also have an impact. We've client side resizing settings set to as lossless as possible. You can try turning it off and let your server handle the resizing which we also have as lossless as possible.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
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krileon
