Hi there,Hope you doing well.I'm Faiz from stem.org.my technical team. Currently, our user having a problem signing up to our portal. The users did receive an email after completing the sign-up process, but some of the emails did not have the activation link. You can watch the video I made for a better understanding. For your information, we are currently doing data backup using Akeeba Backup. Please help me. The details of administrator access and video explanation are in the attachment. Thank you.
POST EDITED BY MODERATOR: Never share admin password publicly! Image attachment deleted. If needed to investigate a problem, it will be asked. Please change your password, as it was visible here before we removed it.
Last edit: 2 years 8 months ago by beat. Reason: Never share admin password publicly!
"Email address is already confirmed" outputs when their account is fully activated and they're already confirmed or don't have a confirmation code while email confirmation is enabled. My guess is you've something installed confirming them during the registration process or wiping out their confirmation code. Unpublish non-core CB plugins 1 by 1 in CB > Plugin Management until resolved to see what might be doing that.
Kyle (Krileon) Community Builder Team Member Before posting on forums:
Read FAQ thoroughly
+
Read our Documentation
+
Search the forums CB links:
Documentation
-
Localization
-
CB Quickstart
-
CB Paid Subscriptions
-
Add-Ons
-
Forge
-- If you are a Professional, Developer, or CB Paid Subscriptions subscriber and have a support issue please always post in your respective support forums for best results!
-- If I've missed your support post with a delay of 3 days or greater and are a Professional, Developer, or CBSubs subscriber please
send me a private message
with your thread and will reply when possible!
-- Please note I am available Monday - Friday from 8:00 AM CST to 4:00 PM CST. I am away on weekends (Saturday and Sunday) and if I've missed your post on or before a weekend after business hours please wait for the next following business day (Monday) and will get to your issue as soon as possible, thank you.
-- My role here is to provide guidance and assistance. I cannot provide custom code for each custom requirement. Please do not inquire me about custom development.
krileon
